February 3, 1997.  Taking inventory. (#117)

I pulled into a parking place at Capital East Mall with Evan Lundgren, Tabitha Sasaki, and two freshmen whom I did not know well in my carpool.  A few weeks ago, the Jeromeville Christian Fellowship staff had asked for volunteers for a service project.  The Nordstrom department store in Capital City took inventory once a year, hiring many one-day temporary employees to help complete the job in a reasonable amount of time.  Some of these temporary employees came from church groups, with the money they got paid going directly to the group.  The money that JCF raised tonight would be used for scholarships to send students on retreats that they might not otherwise be able to afford.

As we walked into the store, I looked around.  I had never been inside Nordstrom before.  “This is definitely fancier than anywhere I shop,” I said.  “So where do we go now?”

“The Customer Service desk in the back of the first floor,” Tabitha replied, pointing.  “Over there.  Follow Eddie and Raphael and Armando posing as Lars.”

We caught up to the other guys from JCF whom Tabitha had pointed out.  I looked at Armando, who Tabitha said was “posing as Lars.”  I had only met Armando a few times; he was one of Lars’ roommates, but he did not attend JCF.  I noticed that he was wearing what appeared to be Lars’ usual pair of Birkenstocks, with a flannel shirt tied around his waist, exactly as Lars would be dressed.

“So why is Armando posing as Lars?” I asked when I caught up to the group.

“Lars had to back out at the last minute,” Armando explained.  “And someone needed to take his place, because we signed up to bring a certain number of people.  So I’m Lars tonight.”

“That makes sense,” I said.  I found it amusing that Armando had gone so far as to dress up as Lars.

“It’s kind of weird experiencing life as Lars, dressed like this,” Armando said.

“Last year, when we did this, I got assigned to lingerie,” Eddie said.  “We got there, and all the guys were like, uhh…”  I laughed.

After we checked in at the Customer Service desk, we were ushered into the employee break room in the back.  We then waited around for half an hour, to give the actual employees time to close the store.  Other temporary employees besides our group were waiting in the break room, and more people trickled in over the next half hour.  I wondered where these other people came from, if Nordstrom just advertised for one night temporary employees off the street, or if they came from groups raising money like we did.

A well-dressed woman stood up in front of the group, welcoming us and explaining how things would work.  Each of us had been assigned to a specific department within the store, and each of us would be paired with a Nordstrom employee.  She explained the procedure for counting, double-checking, and recording the numbers on a form.   “Remember, you’re here to work for the next five hours,” she reminded us after explaining everything else.  “If you finish your department early, you will be assigned to another department that isn’t done yet.  The store is closed, so you’re not here to shop.  If you need a bathroom break, return quickly.  And no unnecessary conversations.”

As soon as she said that last part, I suddenly felt much worse about this night.  Unnecessary conversations were what made tedious nights of menial labor fun.  Oh well, I thought.  I was here to serve God, to raise money for JCF, not to have fun.  And if the night was too terribly miserable, I would remember this and not sign up to work this event next year.

The woman began naming names and telling us to go to different departments, where a manager from that department would give us further instructions.  After a few minutes, she said, “Ramon Quintero, Anna Lam, Raphael Stevens, Greg Dennison, Autumn Davies, and Sarah Winters.  You’re in women’s shoes, on the second floor.”  Women’s shoes.  Good, I thought. No awkwardness of staring at panties and bras all night.

When we arrived at the shoe department, six Nordstrom employees, well-dressed like the manager from downstairs, waited for us.  I looked at them to see who we would be working with.  A middle-aged woman with glasses and hair in a bun.  A slim, straight-haired Asian girl in slacks.  An attractive blonde girl around my age with a sweet smile, wearing a dress that showed off her figure in a way that was flattering but not sleazy.  An older man in a dress shirt, who made me think of Al Bundy from the TV show Married With Children, who also sold women’s shoes for a living.  Two other young adult women whom I did not get a good look at.

“Hi, I’m Cathy,” the woman with the bun said.  “I’m the manager of the shoe department.  Each of you will be partnered with one of us.  I’ll be working with Raphael.  Where are you?”  Raphael raised his hand, and she continued assigning partners as we raised our hands to indicate who we were.  “Sarah, you’ll be working with Jennifer.  Ramon, you’re with Ron.  Greg, you’re with Keziah.”

“Huh?  Who?” I said awkwardly, suddenly startled.

“Keziah,” Cathy repeated.

“Keziah,” I said back, a little confused.  I was expecting someone with a normal name like Jennifer or Kimberly or Amy.  I had never heard of anyone named Keziah before.  As Cathy finished assigning partners, I looked over the six employees, wondering which one was Keziah.  I assumed that Ramon’s partner Ron was the man.

“We’re almost ready to start.” Cathy said after assigning the rest of the partners.  “I’ll show you which aisles you’ll be working on.  Keziah, can you go get the clipboards?”

“Sure,” the attractive blonde said, walking toward the door to the storeroom.  I felt like I had hit the jackpot.  Of course, it was a typically cruel twist of fate that I would be working with a total babe but prohibited from having unnecessary conversations with her. Maybe I could at least impress her by doing a good job.

“I’m Greg,” I said to Keziah after she returned and passed out the clipboards.  “I’m your partner.”

“Hi, Greg!  Nice to meet you!”

“You too!  Keziah, was it?” I asked, pronouncing it like Cathy did with the accent on the middle syllable.  “Is that how you say it?”

“Yeah!” Keziah replied.

“I, um,  just wanted to make sure I was saying it right.”

“You got it!  I know it’s unusual.  I was named after my great-grandma.”

“That’s cool.  It sounds Old Testament.”

“I think so.  I don’t really know the meaning of the name,” Keziah said.  “So are you ready to get started?”

“Sure.”

“We’re over here.”  Keziah led me to our first aisle, where she said, “So we just count the number of boxes on each section of each shelf, and we record it here.  Do you want to count or record?”

“It doesn’t matter.”

“Doesn’t matter to me either.  We’ll be trading off anyway.”

“Sounds good.  I’ll start by counting.”  I counted the first two sections, then said, “I feel like I should know who Keziah was in the Old Testament, since I’m here with a Christian group.  But I don’t.”

“Who are you here with?”

“Jeromeville Christian Fellowship.  It’s a chapter of an organization called Intervarsity.”

“We have Intervarsity too, I think.  I’ve seen signs around campus.  But I’ve never been.”

“Where do you go to school?”

“Cap State.”

“Oh, okay,” I said.  Keziah did not seem to be a stickler for the rule about unnecessary conversations, so after I counted a few more shelves, I said, “I went to Intervarsity’s national convention in Illinois over winter break, and we all got Bibles with a daily reading plan in the back, to read the whole Bible in a year.  I’m going through that, but I’m a few days behind.  So eventually I’ll learn who Keziah was.”

“That’s cool,” Keziah replied.

We continued counting the boxes on the shelves.  I called out a number, which Keziah wrote on the clipboard.  “What are you studying at Cap State?” I asked when we got to the end of an aisle.

“Early childhood education.”

“Nice.  You want to be a teacher?”

“Yeah.  Hopefully something like second or third grade.”

“That’s cool.  I’m a math major.”

“Math.  Math was always a struggle for me.”

“That’s because you never had me for a tutor,” I blurted out awkwardly.  “I work as a tutor also.”

“You’re probably right,” Keziah said, smiling, as she wrote more numbers.  “What do you want to do with your math degree?”

“I’m not sure.  I’m trying to figure that out now.  We’ve been talking a lot about careers in Math Club.  I just know I like math.”

“If you like tutoring, would you want to be a teacher?”

“I don’t know.  I always thought I wouldn’t, because of all the politics involved.”

“That’s true,” Keziah said as I counted more boxes and told her my totals.  “We need good teachers, though.  I had a really bad teacher in high school who ruined math for me.”

“That’s too bad,” I said.  “So that’s the end of the aisle.  Now we double-check, with you counting instead and me recording, right?”

“Yeah.”  Keziah handed me the clipboard as we walked back to the beginning of the aisle.  All of our numbers matched for the first several sections.  We eventually got to one where we did not match, so we counted a third time, very carefully, until we agreed on the correct count.

“Did you grow up around here?” I asked as we approached the end of the aisle.

“Yeah.  I was born in Pleasant Creek, but we moved to Capital City when I was four.”

“That’s cool.  I’m from Plumdale.  Near Gabilan and Santa Lucia.”

“Oh, okay.   I’ve been to Santa Lucia a few times with my family.  I love it there!  Did you go to the beach a lot growing up?”

“Kind of,” I said.  “Mostly when I was little.  It’s usually too cold for the beach, I think.”

“True.  I remember it doesn’t get very hot there.  But it feels nice going there when it’s hot here.”

“It does.  At least at first.”

After we finished that aisle, Keziah and I had three more aisles of shoes to count.  We recorded and double-checked all of our numbers, and we routinely violated the rule about unnecessary conversations for much of that time.  I learned about many things, including Keziah’s most memorable family vacation, her annoying roommate from last year, and why her old math teacher was so awful.  I carefully avoided football as a discussion topic, since she went to Capital State, Jeromeville’s bitter football rival.  Fortunately, no one was there to get us in trouble for talking.

When we finished filling out our final counting form, Keziah said, “That’s it!” 

“Yeah,” I replied.  “And with over an hour left.”

“Good job!”  Keziah smiled and put her hand up, and I high-fived her.  “I get to go home now, and hope to get some sleep before my 9am class.”

“Yeah,” I replied.  “I have to get up early too.  I knew I wasn’t going to get much sleep tonight.  But I think I have to go be assigned to help somewhere else, until we’ve done the whole five hours.”

“Oh, that sucks.”

“But we’re raising more money for our group.”

“True.  That’s a good way to look at it.”

“It was really nice meeting you,” I said.

“Yeah!  Have a good night!  I hope you sleep well!”

“You too!”

I walked back downstairs to the break room, to wait for a new assignment.  I kept thinking about how Keziah had probably walked out of my life forever, and I had just let her go without doing anything.  Should I have said something, or would that have just made things worse and more awkward?

“You okay, Greg?” I heard Sarah Winters’ voice ask.  I looked around; I had been staring off into space, not noticing people around me, while awaiting a new assignment.  Sarah and Angela had also recently finished counting women’s shoes, and Eddie was also there, from another department, waiting for a new assignment.

“Yeah,” I replied.  “Just thinking.

The manager from the beginning of the night walked into the room.  “They need four people upstairs in lingerie,” she said.  “I’ll tell them you four are coming.”

“Lingerie,” I repeated.  “Of course it had to be.”

As we approached the lingerie department, walking past aisles of women’s underwear, Sarah turned to Eddie and me and said, “Fix your eyes on Jesus,” chuckling.

Since the actual Nordstrom employees got to leave when they finished their assigned section, those of us who were just arriving in the lingerie department were no longer being paired with an employee.  I began counting bras, but Eddie realized he did not have the correct form, so he went to find the lingerie department manager.

I found a bra on the floor and picked it up.  “Why is this on the floor?” I asked.  “I found a bra on the floor; do we count this?”  Eddie was talking to a manager and did not hear me.  I looked down at the bra that I was holding; it was quite large.  Trying to get the attention of someone who could answer my question, I asked loudly, “I found a 38-DD bra on the floor; do we count this?”

“Greg!” Sarah said from the next aisle over.  “Shhh!”

I did not know what to do with the bra, nor did I find any like it on the rack, so I put it with some 38-C bras that were nearby.  Close enough.  They did not appear to be strictly sorted by size anyway.  Eddie returned, and we began counting bras and writing numbers on the clipboard, focusing on our work and not saying much.  I missed working with Keziah.  She was fun to talk to.  Keziah and I seemed to hit it off well, and now I was probably never going to see her again.  

 By the time we finished counting the bras, it was almost time to leave, and most other departments had finished as well.  We returned to the break room to wait for everyone else to finish, and once Tabitha, Evan, and the rest of my carpool had arrived, we walked back to the cars.

“How’d your night go?” Evan asked as we walked toward my car with the others in our carpool.

“Good.  I got a really friendly partner who wasn’t too strict about the no-talking rule.”

“That was nice that you guys got to talk.  We didn’t.”

As I drove across Capital City and crossed the river back into Arroyo Verde County, the rest of my car was quiet.  Since it was very late at night, and most of us had classes in the morning, the others used the twenty-five minute ride back to Jeromeville to doze off, giving me time to ruminate on the events of that night.

I felt like I had missed an opportunity.  I had enjoyed talking to Keziah, getting to know her, and now I would probably never see her again.  I wished I knew how to ask her out.  I wished I knew how to ask if we could be friends and stay in touch.  The obvious answer of just telling her would not have worked for me.  I would have found a way to make it awkward and uncomfortable just by trying to be honest; being awkward just came naturally to me.

Also, if I did that, it might become public knowledge that I liked Keziah, which felt like it would be too embarrassing to deal with.  Seven years ago, in middle school, I admitted to Paul Dickinson that I liked Rachelle Benedetti, and I was mortified over the next couple months to learn that many other people knew that I liked Rachelle.  Back then, I imagined people making fun of me for thinking that I had a chance with Rachelle, just as people now might hypothetically make fun of me if they found out that I liked Keziah.  I had no chance with a girl like that, so I should just forget about her.

Keziah probably did not like me back anyway.  She probably had her pick of all the big men on campus at Capital State and had no need for an awkward guy from the other side of the Drawbridge.  Maybe we were doomed from the start, with Jeromeville and Capital State being such bitter football rivals.  I also had no idea whether or not she was a Christian.  I kept hearing from JCF and the college group at church that I should only be dating Christians, because relationships should be built on a solid foundation of faith.  Also, Christian women were less likely to be involved in things that I found unattractive, like excessive drinking or promiscuity.  I was probably better off not pursuing Keziah romantically.

But, as I dropped off everyone in my carpool and headed back to my apartment, I could not help but wonder if I was selling myself short.  Maybe Keziah and I would have been compatible after all.  Maybe I was making too many assumptions.  Either way, I would never see her again, and she would become another missed opportunity to toss on my ever-growing pile of regrets in life.  I went to bed, with my alarm set to go off in less than five hours, hoping to sleep off the stench of failure.


Readers: Tell me in the comments about someone you wish you could have stayed in touch with.

Disclaimer: This is not a sponsored post. Nordstrom, Inc. was not involved with the creation of this post.


Advertisement

June 22, 1995. The first day on the job. (#43)

“Hello, Greg,” Jane said as I walked into Books & More.  Jane sat on a stool at the cash register. She wore a long-sleeve blouse, a blue-gray color, with black pants.  She was slightly shorter than average, with dark hair and wrinkled skin. I never did know how old Jane was, or if I did know, I don’t remember now.  I would have guessed around sixty.

Jane had kind of a rough appearance, but she tried to make herself look classy.  There was a popular movie from a few years ago called Kindergarten Cop, in which Arnold Schwarzenegger played a police officer working undercover as a teacher.  One of the students in the class had a drug dealer father who was planning to abduct him, and the drug dealer had his creepy mother working with him.  Three days ago, I had been to the store for a sort of job interview, although I had been told that the job was already mine. Jane probably wanted to make sure that I was responsible and trustworthy.  The first thought I had that day when I first saw Jane was that she reminded me of the drug dealer’s mother from Kindergarten Cop. I didn’t dare tell her this to her face, of course.

“Hi,” I replied, hoping not to give away the fact that I had no idea what I was doing.

“Are you ready?” Jane asked.

“Yes.”

“I was thinking I’ll start off by showing you around.  Then I’ll show you how the microfiche reader works, so you can take orders for customers from the catalog.  When someone comes in, I’ll show you how to use the cash register.”

“Sounds good.”

Jane then showed me around the store, so I could become familiar with what books, magazines, newspapers, greeting cards, and other items were on which shelves.  I tried my best to pay attention. Books & More had exactly three employees: Jane, the owner; me; and Paula McCall, the connection through whom I got this job. My family had known the McCalls for a few years now; they had a middle school age son named John, who played basketball and baseball with my brother Mark.  With school out for the summer, and John home all day, Paula wanted to be home more and cut back her hours at Books & More. She had told this to my mother, who mentioned that I was going to be home for the summer and that a job would be good for me. Ordinarily, I would not be happy with Mom intruding in my life like this, setting up a job for me without consulting me at all.  However, I had no plans for the summer, and looking for a job on my own, having to interview and make a résumé and a good first impression, sounded kind of terrifying, so I was okay with it.

“May I help you?” Jane said to a well-dressed middle-aged woman who entered the store a minute ago.

The woman handed Jane a list.  “My son is in honors English at St. Luke’s, and he has to read these books over the summer.  Do you have them?”

“We do,” Jane said.  She gestured for the woman to follow her to a shelf near the front of the store to the left; I followed them as well.  “For all of the high schools that have summer reading assignments, I have all of those books here in a special section.  I spoke to English teachers at all the schools in Gabilan, and Plumdale High, and St. Luke’s.”

“That’s a really good idea,” the woman said as Jane pointed out the specific books on the woman’s list.  She brought the books to the cash register, and I watched carefully as Jane rang up the sale and handed the woman the receipt.

After that customer had left, Jane showed me how the microfiche reader worked.  This was the most interesting thing I learned that day. Books & More ordered its inventory from two different book wholesalers.  Apparently, the standard practice at the time was that these companies would send their catalogs to bookstores on microfiche. If we needed to order a book for a customer, or if we needed to order more inventory for the store in general, we would look it up in the wholesale distributor’s catalog and use that to place an order when we had enough items to order.  I knew very little about microfiche, except that libraries kept archives of things like old newspapers on microfiche. A microfiche card apparently consisted of very small printing on film, so that the entire catalog of the thousands of titles supplied by these companies could be listed on just a few cards. A microfiche reader was basically just a giant fancy lighted magnifying glass.  Within a few years, the Internet would emerge as a commonplace consumer technology and make microfiche all but obsolete. So far, Books & More was not connected to the Internet.

For me, making an order from these catalogs was simple.  I just had to write down the book title and International Standard Book Number on a clipboard that Jane kept next to the cash register, and Jane would make the order when we had enough items to order.  That seemed simple enough. If I noticed we were out of something, particularly a book that was a top seller at the time, I also needed to write that on the order sheet when we ran out.

For the rest of the morning, I essentially shadowed Jane as she rang up customers, dusted shelves, and took special orders for customers.  I ate lunch in the office in the back of the store around noon. When I finished, Jane said, “I’m going to take care of some things back here and take my lunch break.  Do you think you’re ready to be by yourself on the cash register?”

“Yes,” I answered.

“Let me know if you need anything.”

“I will.”

As I left the office, I noticed Jane getting a pack of cigarettes out of her purse and stepping out the back door into the back parking lot.  As I walked back to the cash register, I had a sudden realization. Jane reminded me of a female version of the Smoking Man from X-Files, one of the show’s primary recurring villains.  Her mouth and lips had the same shape as those of the Smoking Man, and seeing her with a cigarette triggered this association in my mind.  Maybe the bad guy’s mother from Kindergarten Cop and the Smoking Man had an affair sixty years ago, and Jane was their love child.

I looked at the rack of hardcover bestsellers at the front of the store.  The Rainmaker, by John Grisham.  Rose Madder, by Stephen King.  Beach Music, by Pat Conroy.  Jane told me that I could read when things were slow in the store, as long as I did not damage merchandise that I did not intend to buy.  I also got twenty percent off everything in the store. I had read a few Stephen King books before, and I was about to pick up Rose Madder when a man walked in.

“Hi,” I said, walking back to the cash register.

“Can you help me?  Where might I be able to find Rising Sun by Michael Crichton, in paperback?”

“I’ve read that book.  I liked it.”

“I did too.  It’s a gift for my father.  Did you see the movie?”

“I didn’t.”

“The book was better, to be honest.”

“That’s what I heard,” I said as we walked to where I thought the Michael Crichton paperback novels would be.  I looked around… they were not there. This section had mystery and horror and romance. I turned the corner… one side of this aisle had science fiction and fantasy, and the other side had nonfiction.  I checked to see if Rising Sun would be filed under science fiction; it was not.  It was not really science fiction, other than the fact that it involved a technology corporation.  I walked the entire length of that aisle and turned back up the next aisle, past greeting cards. I let out a resigned sigh.

“I’m sorry,” I said.  “I’m new here. Let me go find out.”

I walked to the back of the store and opened the office door slightly, peeking inside. Jane looked up from her desk.  “Yes?” she asked.

“I’m sorry.  I still don’t know my way around the store, and a customer is looking for Michael Crichton.”

“That’s in Fiction.  Let me show you.” I followed Jane, thinking to myself that I knew that Michael Crichton was fiction but too embarrassed to admit that I had forgotten where the fiction section was.  I said nothing. Jane pulled the book off the shelf and gave it to the customer, who had followed us.

“I’ll ring him up,” I said, hoping to redeem myself after forgetting where to find fiction books.

“Okay.  Let me know if you need anything else.”  Jane returned to the office as I typed the amount and figured the sales tax on the cash register.

“Do you take Visa?” the customer asked as he got out his wallet.

“We do,” I said.  Another test for me: did I remember how to use the credit card machine?  As he swiped his card, the machine printed a receipt; I tore it off and gave it to him.  “Sign this, please,” I said. As he signed it, I pressed another button on the credit card machine.  A second copy of the receipt printed, which I gave him to keep as I stored the signed copy in a drawer of the cash register.

“Thank you,” I said.  “Have a great day!”

“You too!” the man replied, as he walked out of the store with his book.  I could not help but feel discouraged. Sure, I had been successful with the cash register, but I still had not learned such simple things as where different kinds of books were located.  My first test on the new job, and I felt like I had failed.

I was still curious to start reading Rose Madder, or at least see what it was about, but I had something more important to do.  Rose Madder would have to wait.  I walked up and down the shelves, learning where everything was located.  Fiction. Children’s books. Magazines. The books on school required reading lists.  Cliffs Notes. Nonfiction. History. Greeting cards. Art. Reference. Humor. All of the other things I had found when I was unsuccessfully looking for Michael Crichton.  

As I walked around, I was surprised to hear a familiar song on the radio, since the station that played classical music was always playing in the store.  It fit the kind of upscale image and clientele that Jane was marketing to. I knew very little classical music; most of the classical music I knew were pieces used in commercials, movies, or as the case was right now with this familiar song, old-timey cartoons.  It was the song that goes “da-DUN da-da-DUN-dun, DUN-da-da-DUN-dun, DUN-da-da-DUN-dun, DUN-da-da-DUN,” and there was an old Bugs Bunny cartoon where Elmer Fudd sang “Kill the WAB-bit, kill the WAB-bit, kill the WAB-bit, kill the WABBIT!” to that tune. I think it was actually called something about valkyries.  I hummed along to the part I knew, which wasn’t very much of it, as I walked up and down the aisles again, learning where to find things.

Another customer came in shortly after the Valkyrie song ended.  “I’m looking for a really old science fiction book,” she said. “Where would that be?  Do you have a science fiction section?”

“Yes,” I said, confidently walking toward the back to the right, where I saw the science fiction section.  “What is the book you’re looking for?”

Stranger in a Strange Land, by Robert A. Heinlein.”

“Wait,” I said, turning around.  The customer did not realize it, but it felt like life was asking me a trick question, but I knew the correct answer this time.  “We have a separate section for books that are on reading lists for schools that have summer reading assignments, and Stranger in a Strange Land is there.”  I walked up to the shelf of summer reading books, in the front left of the store, and pulled out a copy of Stranger in a Strange Land, handing it to the customer.

“Thank you,” she said.  “I’m going to look around a bit.”

“Okay.  Just come up front whenever you’re ready.”

I walked back to the cash register, satisfied with myself.  Sure, I wasn’t able to help the customer who was looking for Michael Crichton, but I knew exactly where to find this other customer’s book.  The customer came to the front desk with two greeting cards (I knew exactly where in the store she found those) to go with her book; I rang her purchase on the cash register, she paid cash, and I gave her the correct change.

Working in a bookstore was new to me.  Working in general was new to me. I was still learning, but I shouldn’t beat myself up for making one mistake on the first day.  I would figure things out eventually. Paula was not working that day, and I was scheduled to work until 2:30; Jane would run the store by herself until it closed at 6:00.  When it was time for me to go, Jane told me that I could go home; I filled out my time card and said goodbye. I stepped outside; the sun had long since burned off the morning coastal fog, but a cool breeze kept the air from being too hot.  I walked back to the car, feeling optimistic about the new job, and I began humming that Valkyrie song again.